Returns & Refund Policy
At Smart Solutions Hub, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.
Returns
We accept returns within 7 days of receiving your order.
To be eligible for a return:
- The item must be unused and in the same condition that you received it
- The item must be in its original packaging
- Proof of purchase (order number or receipt) is required
Please note that certain items may not be eligible for return due to hygiene or product-specific reasons.
Damaged or Defective Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with clear photos of the issue. We will review the case and arrange a replacement or refund if approved.
Refunds
Once we receive and inspect your returned item, we will notify you about the status of your refund.
If approved:
- Refunds will be processed to your original payment method
- Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider
Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again
- Contact your card provider or bank, as processing times may vary
If you still need help, contact us at [your email address].
Order Cancellations
Orders can be canceled within 12 hours of purchase. After this period, your order may already be processed and shipped.
Return Shipping
Customers may be responsible for return shipping costs unless the item is defective, damaged, or incorrect.
Contact Us
If you have any questions regarding returns or refunds, please contact us at smartsolutionhub@gmail.com. We’re happy to assist you.